Shipping policy
INTERNATIONAL & DOMESTIC SHIPPING
Delivery charges for shipping services will be calculated at the Checkout.
For oversized items, you will be directed to Customer Service for a quote. Please contact hello@spln-wind.com should you require special services e.g. same day delivery within the Sydney metro area, M-F subject to availability.
The average times for standard delivery are:
5 – 7 Business days for Australian wide excluding some regional areas
7 – 10 Business days for most International deliveries
The average times for express delivery are:
2 – 3 Business days for Australian wide excluding some regional areas
Please note that orders may arrive in more than one shipment as they may be sourced from multiple locations.
Note we cannot guarantee delivery dates. Delivery times during the Christmas and sale periods could be longer than our standard time frame. These timings are subject to change due to carrier and warehouse delays
Should your item not arrive within the estimated delivery time please contact our customer service team.
Postal and delivery charges do not include taxes and duties which may be levied by customs in the country where the order is delivered. You are responsible for any customs duties, foreign taxes or other fees which may be imposed.
Studio Kate Pty Ltd trading as KATE NIXON welcomes your feedback. You may contact us during business hours, M-F 10.00am – 5.00pm (Australian Eastern Standard time) on +61 (0)2 9363 4318 or via email hello@spln-wind.com.
We accept VISA, MasterCard, American Express, Paypal, Afterpay, ApplePay & Google Pay via our secure online checkout system.
KATE NIXON ONLINE STORE
^Free Online Order Shipping Offer
Terms & Conditions:
- Order minimum value $150.00
- Shipping within Australia.
- Offer available with online orders only.
- Free Shipping offer is not redeemable with other discounts, promotions or offers available with KATE NIXON online store.
- Free Shipping is not applied to furniture and large heavyweight/bulky item purchases. Shipping charges will apply.
- Conditions of offer may change at any time without notice.
Shipping Carrier & Service type can change at order dispatch stage. Selection at order stage is noted as customer’s preference but not guaranteed.
